by GoodSense | Mar 22, 2010 | Personal Safety, Tips, Violence
In the sad wake of the Claudia Lawrence anniversary I thought now would be a good time to highlight some personal safety tips for ladies that do a lot of networking or act as lone workers, basically professional women who are out and about in all sorts of places. I...
by GoodSense | Mar 11, 2010 | Conflict Management, Conflict Resolution, NHS
In 2008/09 there were 54,758 reported physical assaults against NHS staff in England. This is a reduction of 1,235 compared to the previous year. There were 941 criminal sanctions in cases of assault, compared to 992 in 2007/08. These are shocking statistics but I...
by GoodSense | Mar 3, 2010 | News
Not listening effectively and butting in whilst the other person is speaking – I think this is one of the most underestimated things in conflict resolution. You must listen to the other person’s point of view. Not apologising – 50% of complaints in the NHS are caused...
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