“Hello, my name is…” Just 4 words :A small NHS habit that quietly reduces conflict and violence In the NHS, conflict rarely starts with aggression. It usually starts with fear, confusion, pain, or loss of control. Without rapport this easily escalates.. That’s why one of the most effective PMVA and violence-reduction tools isn’t physical at all. It’s verbal. The Hello My Name Is campaign was started by Dr Kate… Continue reading Hello my name is nhs pmva de escalation violence reduction
Each December, many of the people we rely on most — ambulance crews, paramedics, emergency department staff, nurses, and other blue-light heroes — find themselves under even greater pressure. Rising demand, winter illness, holiday-related incidents, and public stress can combine to create a perfect storm. At these times, staff dealing with vulnerable or distressed individuals… Continue reading Standing Strong Through the Season: Supporting Blue-Light Staff at Christmas
Martyn’s Law, officially known as the Terrorism (Protection of Premises) Act 2025, is a landmark piece of legislation designed to improve public safety by requiring venues and organisations to have plans in place to respond to terrorist threats. For the NHS — and hospitals in particular — this is highly relevant. With thousands of people… Continue reading Martyn’s Law and the NHS: Why Hospitals Must Prepare Now
The start of a new school year brings excitement, fresh routines, and new opportunities. But for many teachers and school managers, September can also bring its share of challenges—especially when it comes to managing challenging behaviour in schools. It’s natural to feel a little overwhelmed during this transition. After weeks of summer holidays, young people… Continue reading Starting Back at School: Managing Behaviour and Building Positive Classrooms After Summer
Why Your PMVA Training Might Be Missing the Mark “We’re trauma-informed.” It’s a phrase you’ll hear in most healthcare, education, and care settings in 2025. But when it comes to PMVA (Prevention and Management of Violence and Aggression) training — does that claim hold up? For Learning and Development (L&D) Managers, commissioning truly trauma-informed PMVA… Continue reading Trauma-Informed or Trauma-Ignored?
It’s that time of year again. The sun is shining, the ice cream vans are rolling, and our parks are packed with families, dog walkers, joggers, sunbathers, and just about everyone else soaking up some much-needed fresh air. And right in the heart of it all?Our brilliant park wardens and open space staff — quietly… Continue reading Keeping the Peace in the Park – A Summertime Shout-Out to Our Green Space Heroes
Why this matters:In 2016, Oliver McGowan, an 18-year-old with autism, a mild learning disability, and epilepsy, was admitted to hospital with a seizure. Despite his family’s clear warnings, he was given antipsychotic medication that he had previously reacted badly to. Oliver deteriorated rapidly and died. His death was preventable. Oliver’s story shone a devastating light… Continue reading Understanding the Oliver McGowan Report: What NHS Training Managers Need to Know
In today’s education settings, ensuring the safety of both staff and pupils is more critical than ever. Rising concerns around behavioural incidents, emotional dysregulation, and unmet needs highlight the importance of equipping school teams with the right tools to respond effectively and compassionately. At GoodSense Training, we believe that positive handling, when delivered through the… Continue reading “It Makes Good Sense”: Creating Safer Schools Through Positive Handling, RRN Training and Trauma-Informed Care
GoodSense Training receives Award of Excellence for Specialists in Conflict Management Training and Personal Safety Training for 2025 In any industry there are always organisations that stand out from their peers and set the standards that others in their field have to aspire to achieve. Based in Yorkshire, GoodSense Training is an organisation that certainly… Continue reading We are proud to add ANOTHER award to our cabinet of recognition.
In fast-paced and high-pressure environments, effective leadership isn’t just about strategy or decision-making. It’s about people—starting with you.Before you respond to tension, navigate conflict, or lead others through uncertainty, great leadership begins with self-awareness. The most resilient and impactful leaders aren’t necessarily the ones who know the most—they’re the ones who know themselves best. Self-Awareness:… Continue reading Start With You: Why Self-Awareness is the Key to Leading Challenging Situations
