The GoodSense Blog
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Understanding the Oliver McGowan Report: What NHS Training Managers Need to Know
Why this matters:In 2016, Oliver McGowan, an 18-year-old with autism, a mild learning disability, and epilepsy, was admitted to hospital with a seizure. Despite his family’s clear warnings, he was given antipsychotic medication that he had previously reacted badly to....
“It Makes Good Sense”: Creating Safer Schools Through Positive Handling, RRN Training and Trauma-Informed Care
In today’s education settings, ensuring the safety of both staff and pupils is more critical than ever. Rising concerns around behavioural incidents, emotional dysregulation, and unmet needs highlight the importance of equipping school teams with the right tools to...
We are proud to add ANOTHER award to our cabinet of recognition.
GoodSense Training receives Award of Excellence for Specialists in Conflict Management Training and Personal Safety Training for 2025 In any industry there are always organisations that stand out from their peers and set the standards that others in their field have...
Start With You: Why Self-Awareness is the Key to Leading Challenging Situations
In fast-paced and high-pressure environments, effective leadership isn’t just about strategy or decision-making. It’s about people—starting with you. Before you respond to tension, navigate conflict, or lead others through uncertainty, great leadership begins with...
The Growing Challenges Facing UK Hospital Security Teams – and How to Respond
Hospital security teams are under more pressure than ever before. As frontline protectors of staff, patients, and visitors, they’re expected to respond swiftly to everything from physical aggression and complex mental health crises to cybersecurity threats and,...
Why Are They Still Called “Soft” Skills? Reframing the Essentials of Conflict Resolution
In the NHS, social care, and education sectors, frontline staff are exposed daily to emotionally charged and high-stress situations. Whether it’s a distressed patient, a confused resident, or a pupil in crisis, these moments require more than procedures — they demand...
Keeping Lone Workers Safe: 10 Essential Tips for Employers
At Goodsense Training, we know that keeping your staff safe is more than just good practice – it’s the law. If your workforce includes lone workers—staff who operate without direct supervision, whether in the community, at client homes, or out-of-hours settings—then...
The Importance of Effective De-escalation Techniques in Acute Hospital Settings
In today’s acute hospital environments, healthcare staff are under increasing pressure—not only from high patient volumes and staffing shortages but also from the rising number of violent incidents in the workplace. According to the 2024 NHS Staff Survey, 14.38% of...
The Pressures Facing General Practice in England: Managing Challenging Behaviour in Healthcare
General practice in England is facing an unprecedented level of pressure. With an increasing patient load, staff shortages, and mounting administrative demands, healthcare professionals in GP surgeries are also dealing with another critical issue: a rise in challenging and aggressive behaviour from patients and the public.
Suffering From Anxiety Working From Home?
A huge number of employees in the UK have been forced to work from home over the last few weeks, due to government restrictions to control the spread of coronavirus. However, being forced to stay cooped up in your house the entire day and lose contact with your...
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