The GoodSense Blog
Welcome to the
New opportunities for Good Sense Conflict Resolution Training
I haven’t shared any news on what we have been up to at GoodSense recently, so I thought it was time to share some with you now. I have been busy behind the scenes preparing for 2010 and all that it holds. To make sure we are fully compliant with latest practices all...
How conflict resolution training can help firemen?
I read another nasty story last week about some Firemen being attacked by a group of youths on Bonfire night, you can read the full article here. The alleged attack occurred in Merseyside, according to the report around 30 youths threw bricks at crew members who were...
Conflict resolution even during a football match
This is a little different to most of my usual posts but I thought it would be an interesting story to share on the blog as it is still relevant to resolving conflicts. So here goes, my ten year old son is new to his local football team, he normal plays as a winger...
A useful checklist on how not to listen
Some of you may or may not know that I although I am the managing director of Good Sense Conflict Resolution Training I am also a writer for the Alchemy For Managers Project. I write the training sections on violence and aggression as these are key areas of my...
The three different attack rituals to look out for
All attackers have rituals that they go through just before they make an attack. They use a pre-defined order, a process, by which to attack and this is often referred to as Modus Operandi, which is a Latin term used in American crime. Modus Operandi translates to...
The Gazza head butt video. It could have all been so different
Yesterday The Sun newspaper reported that Paul Gascoigne had allegedly head butted a bouncer whilst on a night out playing snooker and now the Gazza head butt video is everywhere. The situation could have been very different if the bouncer had followed our body...
Take the Judge Judi approach to conflict resolution
I went to a Business Link seminar last week at Wakefield’s Cedar Court Hotel on Dealing with Difficult People held by the Big Brother psychologist Judi James. It was all very interesting and Judi seems to be very good at analyzing people’s body language. Judi...
Emotional state control will give you the X-Factor
This is my latest post on our POLITE system. Emotional state control is paramount when someone is being difficult or aggressive with you. With good self state control you have direct access to your own skill set – if you are not controlling your state, you will forget...
Listening post 2 – the Indian Talking Stick by Steven Covey
I have talked about the benefits of listening with empathy in previous posts here and here. Well here is a great clip of Dr Steven Covey talking about the benefits of the Indian talking stick. The premise goes that when one person has the stick the other person can’t...
Accurate questioning is fundamental to solving problems
The T in our POLITE system stands for talking. We have already discussed, how important listening is in conflict resolution and talking, or more importantly questioning, is the tool we use to both listen and talk. When I say questions, I am actually referring to open...
Get in Touch
0800 0 146 146
info@good-sense.co.uk
Our Office
GoodSense Training
Broadgate Lane
Horsforth
LS18 4AG
Recent Comments