by JohnDale | May 24, 2017 | Conflict Management, Conflict Resolution, Physical restraint
Contrary to popular belief, conflict management and physical intervention training reaches far beyond the security industry. It’s a fundamental discipline that can empower staff to remain safe, whether they work for the local council, a shop or call centre, or are a...
by GoodSense | May 1, 2016 | blog posts, Body Language, Conflict Resolution, Personal Safety, Tips
So my last post was to give you an idea of what signs are apparent when someone enters your workplace in order to cause harm. This post is about what you can do to make sure you are safe in this situation, for consistency I will be using the example of a reception...
by GoodSense | Apr 10, 2016 | blog posts, Conflict Management, Conflict Resolution
There are many signs of potential danger and if you know what you are looking for you can spot these signs to prepare yourself and even defuse the situation before it escalates. I am going to take you through some signs you will be able to spot that will warn you of a...
by GoodSense | Mar 13, 2016 | blog posts, Conflict Management, Conflict Resolution
At 16 I suffered a violent attack, the bruises healed but I was left with the feeling that I wished I could have done more to protect myself. With this in mind I began taking martial arts classes, not to harm others but to increase my self confidence and personal...
by GoodSense | Nov 21, 2012 | Conflict Resolution, Physical restraint, POLITE Model, Tips
Darren Good is a Conflict Resolution Trainer of many years standing with a keen interest in personal safety for people working in public facing organisations and therefore vulnerable environments. Darren is a ‘graduate’ of the National Federation for Personal Safety...
by GoodSense | Nov 20, 2012 | Conflict Resolution
What are anger triggers and how do we combat them? Anger triggers may vary from person to person, but to generalise, what angers you? Most of my trainee candidates will volunteer; bad service, being ignored, being patronised, being discriminated against, witnessing...
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