by GoodSense | Jan 11, 2010 | Conflict Resolution, Door Supervisor Training, Good Sense News, News
A belated Happy New Year to you all, 2009 was a great year for me and GoodSense Conflict Resolution Training. Overall we managed to win quite a lot of new clients and our business grew by more than 40% – so we were very happy with our performance but we always want to...
by etempa | Dec 18, 2009 | Conflict Resolution, News, NHS
Hi my name is Chris Norton, I am the managing director of Norton’s Notes and a serial blogger. I work with Darren on a few things and whilst he is sunning himself in Australia I promised him I would write a guest post on his Conflict Resolution blog. To be...
by GoodSense | Nov 24, 2009 | Conflict Resolution, Fire Service, POLITE Model
I read another nasty story last week about some Firemen being attacked by a group of youths on Bonfire night, you can read the full article here. The alleged attack occurred in Merseyside, according to the report around 30 youths threw bricks at crew members who were...
by GoodSense | Nov 12, 2009 | Body Language, Conflict Resolution
This is a little different to most of my usual posts but I thought it would be an interesting story to share on the blog as it is still relevant to resolving conflicts. So here goes, my ten year old son is new to his local football team, he normal plays as a winger...
by GoodSense | Oct 19, 2009 | Body Language, Conflict Resolution, POLITE Model
I went to a Business Link seminar last week at Wakefield’s Cedar Court Hotel on Dealing with Difficult People held by the Big Brother psychologist Judi James. It was all very interesting and Judi seems to be very good at analyzing people’s body language. Judi...
by GoodSense | Oct 13, 2009 | Conflict Resolution, POLITE Model
This is my latest post on our POLITE system. Emotional state control is paramount when someone is being difficult or aggressive with you. With good self state control you have direct access to your own skill set – if you are not controlling your state, you will forget...
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