by GoodSense | Oct 13, 2009 | Conflict Resolution, POLITE Model
This is my latest post on our POLITE system. Emotional state control is paramount when someone is being difficult or aggressive with you. With good self state control you have direct access to your own skill set – if you are not controlling your state, you will forget...
by GoodSense | Sep 28, 2009 | Conflict Resolution
I have talked about the benefits of listening with empathy in previous posts here and here. Well here is a great clip of Dr Steven Covey talking about the benefits of the Indian talking stick. The premise goes that when one person has the stick the other person can’t...
by GoodSense | Sep 23, 2009 | Conflict Resolution, POLITE Model
The T in our POLITE system stands for talking. We have already discussed, how important listening is in conflict resolution and talking, or more importantly questioning, is the tool we use to both listen and talk. When I say questions, I am actually referring to open...
by GoodSense | Sep 11, 2009 | Conflict Resolution, POLITE Model
Those of you who have been reading my blog regularly will know all about the POLITE System we have developed for our conflict resolution training. If not here are my previous posts on positioning, observation and listening which are the first three letters from the...
by GoodSense | Aug 21, 2009 | Conflict Resolution, POLITE Model, Tips
In my last post I promised that I would delve a bit deeper the POLITE system I have developed. So here is the first post, of six, explaining each letter of the word and how they all fit into my system for conflict resolution. POLITE – P is for Position Whenever you...
by GoodSense | Aug 20, 2009 | Conflict Resolution, Tips
I have been providing conflict resolution training for years now and during this time I have worked with people from across various industries from professional sport right through to healthcare. When I began giving my training way back in 2002, I quickly realised I...
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