by GoodSense | Jun 27, 2011 | Conflict Management, Conflict Resolution, Good Sense News, News, Personal Safety, POLITE Model, Self-defence, Tips, Violence
I was doing a fun run with my 14 year old son at the weekend and it reminded me how ever present the potential for conflict is. It started with the usual heated debate with my wife as we were rushing out the door of ‘where are the car keys’ …quickly diffused by...
by GoodSense | Apr 12, 2010 | Body Language, News, Personal Safety, Tips, Violence
I heard this story on the news the other day and to be honest it’s not that surprising this police officer was cleared of the charges. Even if it may be viewed by an outsider as being over zealous or aggressive. When you examine the law closely you then begin to...
by GoodSense | Mar 3, 2010 | News
Not listening effectively and butting in whilst the other person is speaking – I think this is one of the most underestimated things in conflict resolution. You must listen to the other person’s point of view. Not apologising – 50% of complaints in the NHS are caused...
by GoodSense | Feb 18, 2010 | News
I have been pretty busy during the last few weeks carefully up-skilling myself and trying to become a better trainer. You might remember I wrote about my growing desire to improve my personal development on the blog way back in December. Well, the new training I have...
by GoodSense | Jan 25, 2010 | Conflict Resolution, News, Violence
In my conflict resolution training sessions I regularly teach people how to talk themselves out of a situation or read someone before they become aggressive. Sometimes unfortunately a situation can just occur and you will come out fighting and that is what this blog...
by GoodSense | Jan 11, 2010 | Conflict Resolution, Door Supervisor Training, Good Sense News, News
A belated Happy New Year to you all, 2009 was a great year for me and GoodSense Conflict Resolution Training. Overall we managed to win quite a lot of new clients and our business grew by more than 40% – so we were very happy with our performance but we always want to...
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