Violence is officially down at football matches

I have just read an encouraging article on WiredGov. Apparently the Home Office has reported today that the amount of football-related arrests for violence fell slightly last season. WiredGov reports: “With no arrests at 67 per cent of all international and...

A useful checklist on how not to listen

Some of you may or may not know that I although I am the managing director of Good Sense Conflict Resolution Training I am also a writer for the Alchemy For Managers Project. I write the training sections on violence and aggression as these are key areas of my...