by GoodSense | Oct 22, 2009 | News, POLITE Model
Yesterday The Sun newspaper reported that Paul Gascoigne had allegedly head butted a bouncer whilst on a night out playing snooker and now the Gazza head butt video is everywhere. The situation could have been very different if the bouncer had followed our body...
by GoodSense | Oct 19, 2009 | Body Language, Conflict Resolution, POLITE Model
I went to a Business Link seminar last week at Wakefield’s Cedar Court Hotel on Dealing with Difficult People held by the Big Brother psychologist Judi James. It was all very interesting and Judi seems to be very good at analyzing people’s body language. Judi...
by GoodSense | Oct 13, 2009 | Conflict Resolution, POLITE Model
This is my latest post on our POLITE system. Emotional state control is paramount when someone is being difficult or aggressive with you. With good self state control you have direct access to your own skill set – if you are not controlling your state, you will forget...
by GoodSense | Sep 23, 2009 | Conflict Resolution, POLITE Model
The T in our POLITE system stands for talking. We have already discussed, how important listening is in conflict resolution and talking, or more importantly questioning, is the tool we use to both listen and talk. When I say questions, I am actually referring to open...
by GoodSense | Sep 18, 2009 | POLITE Model
In this post I am going to cover the I in our POLITE System. In this case it refers to intuition, please bear with me as I can get quite philosophical on this issue. In our conflict resolution training, I regularly tell our delegates that every second of the day your...
by GoodSense | Sep 11, 2009 | Conflict Resolution, POLITE Model
Those of you who have been reading my blog regularly will know all about the POLITE System we have developed for our conflict resolution training. If not here are my previous posts on positioning, observation and listening which are the first three letters from the...
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