- You manage a council or local authority service of any kind
- You’re looking for effective conflict resolution training for your staff to improve personal safety, reduce risk and improve service levels
- You want your staff who come into direct contact with the public, in person or over the telephone, to have the knowledge and confidence to communicate effectively and defuse challenging behaviour, keeping themselves and your clients safe
- You need to commission role-specific safety training
- You want to minimise the need for physical intervention
- You want conflict management and personal safety training for teams, as well as lone worker training
- You need to create a risk strategy for workplace violence and meet your legal obligations and regulatory requirements
