Managing Challenging Behaviour (Elderley People) Training

Define challenging behaviour and the function it provides

Identify the key triggers that can cause conflict

De-escalate aggressive people

Clarify the difference between emotion, aggression and violence

Diffuse volatile situations

Explain the different warning and danger signs and describe the use of distance when dealing with conflict

Explain the use of ‘reasonable force’ as it applies to conflict management

Explain the personal and environmental factors that influence challenging behaviour and plan how to reduce them

Handle sensitive situations with skill and diplomacy

Cope with emotions – theirs and other people’s emotions

Become more confident about dealing with violence and aggression by identifying types of behaviour and violent aggressive behaviour triggers

Identify the health and safety issues regarding violence and aggression in the work place

Recognise and understand how their own body language and methods of communication can affect others

Realise that defusing and de-escalating situations are by far the best way of dealing with a potentially violent or aggressive situation

Identify a range of positive behaviour management techniques to reduce the number of challenging behaviour incidents and de-escalate challenging behaviour when it does occur

Work as a team to decide how to objectively observe and record behaviour, so individual interventions can be created and consistently applied to best suit patients/students

Identify Key Triggers that can cause conflict

Learn how to de- escalate aggressive people

Learn how to diffuse  volatile situations

Proven step by step techniques for dealing with difficult circumstances

A blueprint for dealing with potentially violent scenarios