I read another nasty story last week about some Firemen being attacked by a group of youths on Bonfire night, you can read the full article here. The alleged attack occurred in Merseyside, according to the report around 30 youths threw bricks at crew members who were responding to a blaze in Netherton. I don’t… Continue reading How conflict resolution training can help firemen?
This is a little different to most of my usual posts but I thought it would be an interesting story to share on the blog as it is still relevant to resolving conflicts. So here goes, my ten year old son is new to his local football team, he normal plays as a winger but… Continue reading Conflict resolution even during a football match
Yesterday The Sun newspaper reported that Paul Gascoigne had allegedly head butted a bouncer whilst on a night out playing snooker and now the Gazza head butt video is everywhere. The situation could have been very different if the bouncer had followed our body positioning rules. Many of you might think it is common sense… Continue reading The Gazza head butt video. It could have all been so different
I went to a Business Link seminar last week at Wakefield’s Cedar Court Hotel on Dealing with Difficult People held by the Big Brother psychologist Judi James. It was all very interesting and Judi seems to be very good at analyzing people’s body language. Judi commented: “Never get into a fight with pigs, you get… Continue reading Take the Judge Judi approach to conflict resolution
This is my latest post on our POLITE system. Emotional state control is paramount when someone is being difficult or aggressive with you. With good self state control you have direct access to your own skill set – if you are not controlling your state, you will forget your skills. The X-Factor TV Show is… Continue reading Emotional state control will give you the X-Factor
The T in our POLITE system stands for talking. We have already discussed, how important listening is in conflict resolution and talking, or more importantly questioning, is the tool we use to both listen and talk. When I say questions, I am actually referring to open questions, as these will help you to build rapport… Continue reading Accurate questioning is fundamental to solving problems
In this post I am going to cover the I in our POLITE System. In this case it refers to intuition, please bear with me as I can get quite philosophical on this issue. In our conflict resolution training, I regularly tell our delegates that every second of the day your brain is taking in… Continue reading Conflict resolution training – don’t be too scared to use your intuition
Here is a quick clip, I did with judo’s Tony Devine, on how to escape from the mount position using the most effective martial art system Gracie Jiu Jitsu.
