Here is my third post on the POLITE system I have developed for conflict resolution training. So far we have discussed what the P and O stand for in the POLITE system. Just as a reminder POLITE is an acronym for the following: Position Observation Listening Intuition Talking Emotional state control The third letter in… Continue reading Listening is very important when resolving a conflict
Last week I wrote a post about how positioning is critical in conflict resolution and I promised to explain more about my POLITE system. I developed my POLITE system to help my delegates remember the rules on resolving a conflict. POLITE is an acronym for the following: Position Observation Listening Intuition Talking Emotional state control… Continue reading Observation – how to tell when someone is about to turn violent
In my last post I promised that I would delve a bit deeper the POLITE system I have developed. So here is the first post, of six, explaining each letter of the word and how they all fit into my system for conflict resolution. POLITE – P is for Position Whenever you are dealing with… Continue reading Positioning is critical in conflict resolution – Part 1 of 6
I have been providing conflict resolution training for years now and during this time I have worked with people from across various industries from professional sport right through to healthcare. When I began giving my training way back in 2002, I quickly realised I needed some kind of clever acronym or phrase to package it… Continue reading First rule when resolving a conflict – BE POLITE
