GoodSense Training is the UK’s leading specialist in conflict management and personal safety training. With over 20 years of experience, we empower organisations and individuals with the confidence, skills, and understanding to prevent, de-escalate, and manage challenging situations.
Our mission is simple yet powerful: to make workplaces safer. We strive to build a foundation of respect, self-awareness, and effective intervention, so that everyone — from frontline staff to leadership — feels equipped to respond to conflict with composure and confidence.
We deliver accredited, mandatory, and bespoke training — both in-person and online. Our courses include
We don’t believe in one-size-fits-all. We take time to understand your specific needs and objectives, and we design training around them.
Whether your team prefers face-to-face or live online learning, we make it easy to access our courses.
Our training is pressure-tested in real-world environments. We continuously evolve our methods, and we audit our trainers rigorously to maintain high standards.
We pride ourselves on a fast, efficient service — from first enquiry to delivery.
For our bespoke and off-the-shelf courses, if you’re not completely satisfied, we’ll refund your course cost.
Conflict training needn’t be dry. We believe that a bit of fun helps people learn better and retain more.
GoodSense supports a wide variety of sectors:
We’re proud to have been named Conflict Management Consultancy of the Year (2024/25), which reflects the trust and respect we’ve built in our industry.
