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Conflict Management Training

By the end of the course attendees will have been helped to:
  • Become more confident about dealing with violence and aggression by identifying types of behaviour and the triggers for violent aggressive behaviour
  • Know how health and safety issues regarding violence and aggression in the work place can affect others
  • Realise that defusing and de-escalating situations are by far the best way of dealing with a potentially violent or aggressive situation
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Conflict Management Training

Conflict Management Training At Your Venue Anywhere In The UK

Could you handle a difficult or aggressive person in a safe and legal manner? Would you know how to guarantee the safety of you and those around you?

This course addresses these issues and will show you step by step how to handle conflict and aggression in the most effective way.

The Conflict Management training course is an introductory level course for anyone working with the general public who may find themselves in potential situations of conflict.

Conflict Management Training Courses Aims:

The Conflict Management training course is an introductory level course suitable for anyone working with the general public. Delegates will learn to recognise many aspects of conflict and to explore and understand different methods and techniques to effectively manage and resolve conflict situations.

Course Outcomes

By the end of the course attendees will have been helped to:

  • Become more confident about dealing with violence and aggression by identifying types of behaviour and the triggers for violent aggressive behaviour
  • Know how health and safety issues regarding violence and aggression in the work place can affect others
  • Realise that defusing and de-escalating situations is by far the best way of dealing with a potentially violent or aggressive situation

Key Areas Covered ARE:

  • Verbal and non-verbal communication skills
  • Recognising warning signs
  • Cultural awareness
  • De-escalation techniques

Download our Course PDF

To find out more information about our course you can download the pdf above, or you can or speak to one of our friendly advisors by clicking the button below.

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Course duration

Half Day – 3.5 Hours

Full Day – 7 Hours

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Course learners

16 Per Course

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Course Objectives

Prevention Management Violence Aggression

The training cover:

  • The law in relation to the use of physical force to defend themselves and others
  • Demonstrating appropriate and effective physical skill for breakaway techniques and defending against a violent assault
  • Distance and stance
  • Wrist grabs
  • Defences against punches, slaps, strangles and hair grabs
  • A method of physically prompting and guiding a person
Conflict Management
  • The use of a non-restrictive standing hold that can be used as an escort
  • Non-restrictive methods to manage behaviour in seated positions
  • A two-person restrictive standing hold that can be used as an escort
  • A two-person restrictive seated hold
  • A team method to separate people fighting
  • An explanation of why some techniques should not be used

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