Physical Intervention – 1 Day

Certificate in Conflict on the Telephone:

Upon completing the course learners will be able to:

Define the Terms:

• ‘Physical intervention.’
• ‘Restrictive intervention’ in terms of low-level restrictive and
  highly restrictive interventions.
• ‘Non-restrictive intervention.’

Explain:

• The concepts of ‘reasonable force’, ‘necessity’ and ‘proportionality’.
• How legislation and guidance relating to disengagement and physical
  intervention impacts upon work.
• What should happen after an incident in terms of reporting and support.
• Which types of physical intervention carry a high risk and should be
  avoided.

Identify:

• Control measures that reduce the risk that physical intervention will be required.

Describe:

• The factors that increase the likelihood that physical intervention will be required.
• The individual factors that may increase the risk of injury.
• The situational factors that may increase the risk of injury.
• How to reduce risks associated with physical intervention.
• Non-physical methods that can be adopted to pre-empt or defuse conflict.
• The principles of disengagement and physical intervention.