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Managing Challenging Behaviour Training

By the end of this training course delegates will be able to:
  • Identify Key Triggers that can cause conflict
  • Learn how to de- escalate aggressive people
  • Learn how to diffuse volatile situations
  • Proven step by step techniques for dealing with difficult circumstances
  • A blueprint for dealing with potentially violent scenarios
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Managing Challenging Behaviour Training

Managing Challenging Behaviour Training At Your Venue Anywhere In The UK

Could you handle a difficult or aggressive person in a safe and legal manner? Would you know how to guarantee the safety of you and those around you?

This course addresses these issues and will show you step by step how to handle conflict and aggression in the most effective way.

The Managing Challenging Behaviour training course is an introductory level course suitable for anyone working with the general public who may find themselves in potential situations of conflict.

Course Outcomes

By the end of this workshop, delegates will be able to:

  • Define challenging behaviour and the function it provides
  • Identify the key triggers that can cause conflict
  • De-escalate aggressive people
  • Clarify the difference between emotion, aggression and violence
  • Diffuse volatile situations
  • Explain the different warning and danger signs and describe the use of distance when dealing with conflict
  • Explain the use of ‘reasonable force’ as it applies to conflict management
  • Explain the personal and environmental factors that influence challenging behaviour and plan how to reduce them
  • Handle sensitive situations with skill and diplomacy
  • Cope with emotions – theirs and other people’s emotions
  • Become more confident about dealing with violence and aggression by identifying types of behaviour and violent aggressive behaviour triggers
  • Identify the health and safety issues regarding violence and aggression in the work place
  • Recognise and understand how their own body language and methods of communication can affect others
  • Realise that defusing and de-escalating situations are by far the best way of dealing with a potentially violent or aggressive situation
  • Identify a range of positive behaviour management techniques to reduce the number of challenging behaviour incidents and de-escalate challenging behaviour when it does occur
  • Work as a team to decide how to objectively observe and record behaviour, so individual interventions can be created and consistently applied to best suit patients/students

Course Benefits

  • Identify key triggers that can cause conflict
  • Learn how to de-escalate aggressive people
  • Learn how to diffuse volatile situations
  • Proven step-by-step techniques for dealing with difficult circumstances
  • A blueprint for dealing with potentially violent scenarios

Download our Course PDF

To find out more information about our course you can download the pdf above, or you can or speak to one of our friendly advisors by clicking the button below.

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Course duration

Half Day – 3.5 Hours

Full Day – 7 Hours

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Course learners

16 Per Course

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Course Objectives

Prevention Management Violence Aggression

By the end of the course, delegates will be able to:

  • Describe common causes of conflict
  • Describe two forms of communication, i.e. verbal and non-verbal
  • Give examples of communication breakdown
  • Explain three examples of communication models that can assist conflict in managing difficult behaviour
  • Understand patterns of behaviours that may encounter during different interactions
  • Explain the different warning and danger signs
  • Give examples of impact factors
  • Describe the use of distance when dealing with conflict
  • Explain the use of “Reasonable Force” as it applies to conflict managing difficult behaviour
  • Describe different methods for dealing with possible conflict situations
Conflict Management

By the end of the course those attending will have been helped to:

  • Become more confident about dealing with violence and aggression by identifying types of behaviour & triggers to violent aggressive behaviour
  • Know the Health & Safety issues regarding violence & aggression in the work place
  • Recognise and understand how their own body language and methods of communication can affect others
  • Realise that defusing & de-escalating situations are by far the best way of dealing with a potentially violent or aggressive situation

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GoodSense Conflict Resolution Training helps you to make sure your staff remain safe at work and have the confidence, skill and understanding to prevent and manage difficult situations.

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