At 16 I suffered a violent attack, the bruises healed but I was left with the feeling that I wished I could have done more to protect myself. With this in mind I began taking martial arts classes, not to harm others but to increase my self confidence and personal safety. I realised the philosophy… Continue reading Why Conflict Resolution Training Makes Good Sense.
Darren Good is a Conflict Resolution Trainer of many years standing with a keen interest in personal safety for people working in public facing organisations and therefore vulnerable environments. Darren is a ‘graduate’ of the National Federation for Personal Safety (NFPS) and a follower of the ethos embodied within that organisation run by Mark Dawes.… Continue reading GoodSense Conflict Resolution Training
This week I have been working on a revision to one of my training modules to reflect a client’s need and having enjoyed a spectacular start to the weekend with the men’s final at Wimbledon…I have been prompted to think about positive emotional control in the most extreme situations of stress and tension. Now drawing… Continue reading Novak Djokovic Positive Emotional State
In my opinion, e-learning does have a place in Conflict Resolution Training but its not the panacea. At GoodSense we do offer a number of e-learning courses which help fill a gap and give someone a good initial grounding in conflict resolution. To be honest it is a tool that can help with training but… Continue reading Can e-learning courses help in conflict resolution? The pros and cons
I am writing this post to hopefully pass on some advice on how to deal with conflict on the telephone. I was giving a conflict resolution training course in London last week, so this is still very fresh in my mind. When people on the telephone call you and come across all angry and frustrated,… Continue reading Telephone tips: Conflict resolution on the telephone?
I was away at the European Network of Trainers in the Management of Aggression (ENTMA) conference in Amsterdam a couple of weeks ago and whilst I was there I saw lots of demonstrations and examples of how other countries combat conflict resolution. I was really impressed with the quality of training on offer but the… Continue reading Best practice in conflict resolution strategies from my trip to Holland
Here on the blog, Darren talks a lot about conflict resolution training and also about people working in the public sector being attacked by violent aggressors. He often looks at how these people can avoid the nastier situations by using some simple techniques. To highlight these techniques here is a series of three video case… Continue reading Shocking video examples of attacks on police officers
I noticed a story this week that really saddened me to the core.The Mirror’s article read: A charity was fined £30,000 yesterday for failing to protect a care worker stabbed to death by a paranoid schizophrenic. Crazed Ronald Dixon, 39, knifed Ashleigh Ewing, 22, 39 times in the chest only months after threatening to kill… Continue reading The NHS shouldn’t use Conflict Resolution Training as a tick box exercise.
In my conflict resolution training sessions I regularly teach people how to talk themselves out of a situation or read someone before they become aggressive. Sometimes unfortunately a situation can just occur and you will come out fighting and that is what this blog post is about today. There has been a very high profile… Continue reading Self defence law change – People should be allowed to protect their homes
I found an interesting article online this week that made me think about the latest British Retail Consortium’s (BRC) Retail Crime Survey 2009, which has revealed that the amount of violence and abuse against retail shop staff has doubled since 2008. The article states: Physical violence rose 58% and verbal abuse by 37%. At least… Continue reading Our attitude to violence and conflict resolution needs to change if we are to stop it on the high street
