I’ve been blogging for a while now but I still consider myself very new at this and I’m constantly thinking of ways or things that I can post that will really add value. I’ve got over 300 people following my blog now and want to share something really useful. Don’t worry, I’m not selling anything… Continue reading Don’t leave home without this.
This week I have been working on a revision to one of my training modules to reflect a client’s need and having enjoyed a spectacular start to the weekend with the men’s final at Wimbledon…I have been prompted to think about positive emotional control in the most extreme situations of stress and tension. Now drawing… Continue reading Novak Djokovic Positive Emotional State
I was doing a fun run with my 14 year old son at the weekend and it reminded me how ever present the potential for conflict is. It started with the usual heated debate with my wife as we were rushing out the door of ‘where are the car keys’ …quickly diffused by son number… Continue reading Everyday conflict management
I read another nasty story last week about some Firemen being attacked by a group of youths on Bonfire night, you can read the full article here. The alleged attack occurred in Merseyside, according to the report around 30 youths threw bricks at crew members who were responding to a blaze in Netherton. I don’t… Continue reading How conflict resolution training can help firemen?
Yesterday The Sun newspaper reported that Paul Gascoigne had allegedly head butted a bouncer whilst on a night out playing snooker and now the Gazza head butt video is everywhere. The situation could have been very different if the bouncer had followed our body positioning rules. Many of you might think it is common sense… Continue reading The Gazza head butt video. It could have all been so different
This is my latest post on our POLITE system. Emotional state control is paramount when someone is being difficult or aggressive with you. With good self state control you have direct access to your own skill set – if you are not controlling your state, you will forget your skills. The X-Factor TV Show is… Continue reading Emotional state control will give you the X-Factor
The T in our POLITE system stands for talking. We have already discussed, how important listening is in conflict resolution and talking, or more importantly questioning, is the tool we use to both listen and talk. When I say questions, I am actually referring to open questions, as these will help you to build rapport… Continue reading Accurate questioning is fundamental to solving problems
In this post I am going to cover the I in our POLITE System. In this case it refers to intuition, please bear with me as I can get quite philosophical on this issue. In our conflict resolution training, I regularly tell our delegates that every second of the day your brain is taking in… Continue reading Conflict resolution training – don’t be too scared to use your intuition
Those of you who have been reading my blog regularly will know all about the POLITE System we have developed for our conflict resolution training. If not here are my previous posts on positioning, observation and listening which are the first three letters from the POLITE system. The de brief process has been created to… Continue reading De-briefing is vital in improving your conflict resolution training
