Steven Covey Archives

Listening post 2 – the Indian Talking Stick by Steven Covey

I have talked about the benefits of listening with empathy in previous posts here and here. Well here is a great clip of Dr Steven Covey talking about the benefits of the Indian talking stick. The premise goes that when one person has the stick the other person can’t speak, interrupt or talk over the… Continue reading

Listening is very important when resolving a conflict

Here is my third post on the POLITE system I have developed for conflict resolution training. So far we have discussed what the P and O stand for in the POLITE system. Just as a reminder POLITE is an acronym for the following: Position Observation Listening Intuition Talking Emotional state control The third letter in… Continue reading Listening is very important when resolving a conflict